Last Updated: Nov 30, 2016
This is a known issue that we have been unable to resolve. Sometimes trying a different browser and/or resetting your password will work. You can also try going directly to https://webofknowledge.com/ . If none of these work, please contact Thomson Reuters Technical Support either by phone using the link below or by putting in a ticket, using the second link below.
At this time, this is not something the library can resolve, but Thomson Reuters will be able to do so.