Last Updated: Dec 18, 2017

When you import a citation from a licensed library database into RefWorks, you may encounter this error message if you try to edit the citation information. 

RefWorks Edit Erro Message

If this happens, simply open a new tab in your browser and go to and log in again. You will be able to edit the reference in the new tab.

This should fix the issue, but if you continue to encounter technical difficulties please contact RefWorks Technical Support at 1-800-521-0600 ext. 74440 or email them at

Contact Us

Contact Us

(831) 656-2947 (call)
(831) 216-4442 (text)
Chat (Mon-Fri: 0900-1600)